Learner Self-Serve Option

From the login page, there is a Forgot Password link.

When the User selects this link, they will be prompted to enter their Username or Email address. If the User is active and has a correct email address populated on their LMS account, they will receive an email with a link to reset their password.

When the User selects the link from the Password Reset email, they will be taken to a page where they will be requested to enter their new password into 2 fields. Once they enter it, they will be asked to log in. They will need to select Login, so they can enter their Username and new Password.

Admin Direct Reset Option

Admins also could send the User a Password Reset link through email if the User requests.

From the Admin Experience, click on the User Tab from the left side menu.

Select the Users option to view the full roster of users:

Search for the user in the list, and click the box to the left of the user name to access the user admin controls. Select the Edit User option:

From the Password Section, enter a new password that can be shared with the user directly to log in:

Admin Email Reset Option

Admins also could send the User a Password Reset link through email if the User requests.

From the Admin Experience, click on the User Tab from the left side menu.

Select the Users option to view the full roster of users:

Search for the user in the list, and click the box to the left of the user name to access the user admin controls. Select the Reset Password option:

This will open up an email template, that will automatically update to reference the specific user selected and include a password reset link. Click Send to have the email sent.

Pro Tip

You could also make it best practice to send the Password Reset email to users who have not logged in for a while (filter by Last Login Date in the User grid), before a rollout of required training. This way they will have a fresh new password and be ready to log in before you roll out the new training.